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Find quick answers to frequent pre-sale questions asked by customers
If you get this message, it means that your number or email was already used to register with Grand FT Market. If you’ve forgotten your password, you can follow the steps to create a new password here.
You can reset your password in 3 simple steps: Enter your GrandFT or email Enter PIN Enter new password. Please make sure that you keep your password in a safe place and don’t disclose it to any third parties.
Verify your profile by uploading clear, color copies (mobile photo or a scan) of the following documents: Proof of identity – passport, national identity card or driving license
Grand FT offers a variety of payment methods including credit and debit cards, e-Wallets, crypto, Bank Wire transfers and local payment solutions. We don’t accept cash deposits.
You can find full details on your transactions in Grand FT by following the steps below. Go to ‘Transaction History’. Find the relevant transaction. Click on the transaction ID number.
Grand FT has offices in a number of cities and countries, for more details please refer to our Contact us page.
You can contact our Customer Support Department with any questions you might, from registration, to downloading your platform, to accessing Grand FT. Monday to Friday: 24 hours Saturday: 11:00-16:00 You can contact, via Live Chat, or by email
You can contact our Account Opening Department for any questions about completing and verifying your profile.
GRAND FT Market Limited incorporated in St. Vincent & the Grenadines as an Business Company with the registration number (26395 BC 2021
Grand FT abides by a strict regulatory framework. All client funds are held in segregated accounts in top-tier banks, ensuring that your investments are secure and protected at all times.
Paying taxes is your personal responsibility. Please research the legislation governing your region or seek independent advice.
Only if it is required by regional legislation and/or regulations.
Grand FT Markets holds client money in segregated client trust accounts in Tier 1 banks.
We offer Standard, Pro, Raw Spread and Cent Accounts. For more information visit the trading accounts section on our website.
To upload your ID and other documents, go to your secure client area and click the blue Upload button located in the top right.
You can find your trading account number and the account server under the Account tab in your secure client area.
No. We do not charge any account keeping or inactivity fees.
MT4 demo accounts expire automatically after 15 days unless you have a live funded account and request us to set it to non-expiry for you.
Accounts are verified within 24 hours of the appropriate ID documents being received.
Grand FT Global offers flexible leverage options ranging from 1:1 to 1:500. You can change the leverage on your trading account via your Client Area.
Grand FT allows you to open multiple trading accounts. You can open an additional trading account via your Client Area.
Unfortunately, we are unable to offer you a personal trading advice that may impact your trading decisions
Grand FT offers a variety of payment methods including credit and debit cards, e-Wallets, Bank Wire transfers and local payment solutions. You should note that we do not accept cash deposits.
Limits are set by the payment providers individually. The minimum/maximum for each method can be found in Grand FT.
You can find full details on your transactions in Grand FT by following the steps below. Go to ‘Transaction History’. Find the relevant transaction. Click on the transaction ID number
All deposits made during the weekend/bank holidays will be processed according to the standard processing times for each payment method.
This might be due to additional charges made by your payment provider/bank. If so, you should contact your payment processor for further clarification - as we do not have access to third-party service systems.
Go the Withdraw page Select the payment method and click ‘Withdraw’. Select the Grand FT account or wallet you wish to withdraw funds from and complete the necessary fields. To request a withdrawal, your profile must be fully verified.
All withdrawal requests are processed by our Back Office Department within 24 hours. However, the time required for the funds to be transferred to your account will depend on the payment method used.
No, all internal transfers are free. However, if the currency between the two accounts differs then the funds will be converted based on the Grand FT exchange rates on the day the funds are credited to the account.
Internal transfers are processed within minutes. If you experience any delay, please contact our Back Office department
Select My Accounts tab within Grand FT. Click ‘Open New Account’ and choose the type of account you want to open. Fill in the required details and click ‘Open Account’.
No. Only the person who registers for the account can trade.
As many as you wish.
Go to the ‘Accounts Overview’ section in Grand FT. Select the green arrow next to ‘Deposit’ on the trading account you wish to change the leverage for. Select your new leverage and verify the changes. Click ‘OK’.
This is used as a public password that you can use to show your results to your investors and has no trading permissions. Your read-only password should be different from your trading account password.
You can become an investor even if you have limited knowledge and experience in forex, or limited time but would still like to trade the financial markets.
Strategy Managers share their trades and can earn up to a 30% profit share when they generate profits for their Investors.
This is the unique link all Affiliates and Introducing Brokers have. When a client registers using your link, the client will be assigned to you.
You can get a full report on your referrals in your IB/Affiliate panel by clicking on ‘My Reports’
Your wallet is where you can find all the commissions you’ve earned and what is available for withdrawal.
Any time, providing the balance of your wallet is above 0 USD.
No, there are no limits on your monthly earnings. The more active your clients are, the more you earn.
No, even if your clients earned you a couple of cents, you will still be paid accordingly.
Grand FT Partners does not charge you any fees, however, your payment provider may charge handling fees.
Your Affiliate/IB profile has not been verified yet. You haven’t accepted the relevant Terms and Conditions. You haven’t met the conditions on your current payment schemes.
The Affiliate Program is suitable for anyone who has a strong network of online followers, either through a blog, social media platform or website
The IB program is for anyone with a large network of clients looking to expand their business strategy providers, forex educators and trainers, or regional representatives.
Complete the questionnaire in the ‘Personal Details’ section of your IB panel. Upload a valid identity document (ID) – passport, ID card, driver’s license and a Proof of Residence document (POR).